Unplanned Parts Manager | Maintenance Parts Request Software
Your CMMS can't do
everything. We handle the rest.
Planned maintenance runs through your CMMS. Everything that breaks unexpectedly runs through email, texts, and sticky notes — until now.
7-day free trial · No commitment · Cancel anytime
The Problem
Something breaks. A technician needs a part that isn't on the shelf. Someone has to source it, someone has to approve it, and someone has to track whether it actually shows up — all under a deadline, with a line down.
Your CMMS was built for planned, scheduled work. It's not built for this. So the request ends up in a text message, an email thread, or a sticky note on a monitor — and it's anyone's guess who's tracking it, or whether it fell through.
Unplanned Parts Manager is the system for the work your CMMS was never designed to handle.
How it works
Three steps from
breakdown to part in hand
Technician submits
From any device, in seconds — no login struggle, no hunting for the right form or email chain.
Buyer approves
Real-time status updates and a live queue mean nothing sits unseen in an inbox.
Manager tracks
Full visibility by facility, equipment, or requester — filterable so nothing gets lost.
Features
Built for the work
that doesn't wait
Urgent flagging
Mark a request urgent and it surfaces immediately for the people who need to act on it.
Role-based views
Technicians, buyers, and managers each see exactly what they need — nothing they don't.
Location & asset dropdowns
Cascading fields tied to your actual facilities and equipment — no free-text guessing.
Email notifications
Every submission and status change notifies the right people automatically.
Full visibility
Managers see every request across every location — no more chasing down status by phone.
Secure & private
Your account is protected by enterprise-grade authentication. Your data stays yours.
Who's behind this
Built by someone
who's done the job
Before this existed as software, it existed as a spreadsheet. Mexeter's founder built and ran a purchase-order request system in Excel VBA that processed over 10,000 requests across three facilities over five years — long before AI tools made building software like this accessible.
Unplanned Parts Manager is that same system, rebuilt from the ground up by someone who spent two decades on the floor and in maintenance management, not a software company guessing at the problem.
— Founder, Mexeter
Questions
Common questions
Does this replace my CMMS?
No — it complements it. Your CMMS keeps handling planned, scheduled maintenance. Unplanned Parts Manager handles the reactive, unplanned parts requests your CMMS isn't built for.
How does a technician submit a request?
From any device — phone, tablet, or desktop — in seconds. No app install, no complicated login process.
Can I set this up for multiple facilities?
Yes. Location and asset dropdowns are configured from your own uploaded facility data, so multi-site teams get filtered visibility by location out of the box.
What happens after my free trial?
After 7 days, your subscription automatically continues at your selected plan's rate. You can cancel at any time from your account — no phone calls or waiting on hold.
Is this for a single user or a whole team?
Both. The Starter plan covers a single user, while Growth and Professional plans support full maintenance teams with multiple users across technician, buyer, and manager roles.